WhatsApp messaging is an optional paid add-on. When enabled, agents can message the caller’s own WhatsApp after a call and when an appointment is booked.
Setup
whatsapp.vaaniq.ai. Messages send from your number, never ours.whatsapp.vaaniq.ai → Templates and wait for approval.The appointment confirmation template
Templates are yours, so the names and the variables are whatever you approved. Vaaniq does not require a particular name — you pick yours from a list. This is the shape we recommend, because it carries everything a caller needs:
Template name: appointment_reminder
Category: Utility
Hi {{1}},
Your appointment has been scheduled:
Date: {{2}}
Time: {{3}}
Location: {{4}}
Thank you.Then map the variables on the calendar tool:
| Variable | Token | Filled with |
|---|---|---|
{{1}} | [name] | The caller's name, as confirmed on the call |
{{2}} | [date] | The booked date, e.g. Wednesday, 3 September |
{{3}} | [time] | The booked time, e.g. 4:00 PM |
{{4}} | [location] | Where appointments take place, from the calendar tool |
Other tokens: [datetime] for date and time together, and [business] for your business name. Anything that is not a token is sent exactly as you typed it, so you can mix in your own wording.
{{1}}, so if your template asks for the date second, the second box must be [date] — otherwise the message sends with the wrong text in each line. Meta also rejects a message with any variable left blank, so every box must be filled.The after-call message
Configured on the agent itself (Create/Edit agent → WhatsApp). It goes to every caller once the call ends, so it suits a short thank-you. A single-variable template works well:
Template name: post_call_thank_you_message
Category: Utility
Hey {{1}}! Thanks for chatting with us today.
Feel free to call us any time.Map {{1}} to [Customer Name].
If something does not arrive
| What you see | What it means |
|---|---|
| Vaaniq will not let you save the tool | The chosen template is not approved on your account, or a variable is empty. The message names which. |
| Template name does not exist | The template was renamed or removed in WhatsApp after you selected it here. Pick it again. |
| Nothing sent, no error to the caller | A WhatsApp problem never fails a booking. The appointment and the email still go out — check the call logs for the reason. |