Telephony
Inbound Calls
When someone dials your purchased number, the assigned agent answers automatically.
Routing
- Each number has an assigned agent; if none, the workspace's first active agent answers.
- Inbound requires a paid plan, an active (non-suspended) number, and available call credits.
- If credits are exhausted, the caller hears a short "please top up" message instead of connecting.
Free-plan workspaces can't receive inbound — it's a paid feature tied to owning a number.