Building Agents
Knowledge Base
Give an agent a knowledge base so it answers questions about your products, pricing, and policies accurately instead of guessing.
Adding content
1
Create a knowledge base
On the Knowledge Base page, create a KB and add documents.
2
Upload or crawl
Upload PDFs / text, or paste a URL — a URL is crawled across multiple pages automatically.
3
Indexing
Documents are split into chunks and embedded for semantic search. Large docs are processed in the background.
4
Attach to an agent
Link the KB in the agent's config so it can search it mid-call.
How retrieval works
When a caller asks a question, the agent retrieves the most relevant chunks (RAG — retrieval-augmented generation) and answers from them, so responses stay grounded in your real content.
An agent only searches knowledge bases it's explicitly linked to. If answers seem generic, check that the KB is attached to that agent.