FAQ

Quick answers to common questions.

Which languages are supported?

English plus Indian regional languages including Hindi, Gujarati, Marathi, Tamil, Telugu, Kannada, Bengali and Punjabi. The native-audio engine handles regional languages and English-mixed speech naturally.

Why didn't the caller get an appointment email?

The agent must collect the caller's email. If it's missed, the event is still created but no email is sent. The post-call safety net books agreed appointments automatically when a concrete date and time are captured.

Why was my call blocked?

Common reasons: you're out of call credits (top up); on the Free trial the destination number isn't verified yet (verify it first); the plan doesn't allow the action (e.g. inbound on Free); or the number's rental lapsed (renew it).

Do inbound and outbound use the same number?

Yes — a purchased number is one workspace line used for both directions by all agents.

How is cost calculated?

Calls are billed by real duration against your minute credits. Number rental is a flat monthly charge from the number wallet.

Can I choose which AI model runs the call?

No — every agent runs on the same optimized native-audio engine. You configure the voice and language; the model is managed for you. See Voices & Languages.