Call Transfer

When a caller needs a human, the agent transfers the live call to a number you configure.

How it works

• Add the transfer_call tool to the agent with a destination number.
• Describe in the prompt when to transfer (e.g. "if the caller asks for a senior advisor").
• The agent dials the human and connects the caller.
• The post-transfer conversation is still transcribed and attached to the same call record; extra minutes are billed once.